Our Story

Unprecedented times give rise to opportunities that can surprise all of us.  Whilst in different parts of the world, we are close neighbours.  This intercontinental (Australian and South-East Asian) team met through different education collaborations over the years, but one thing was common, their heart for service and courage to innovate.

Led by Joyce McSwan, a well-recognised Australian leader in the field of healthcare pathway innovations, this initiative has been formed to relief the increasing pressure faced by healthcare professionals in the Australia and South-East Asian region. Together with her colleague, Marlene Lim, who is also a trained Mental Health Pharmacist and Malaysian local, who was unable to return to Malaysia due to border lockdown, they began to look at ways to support the health of the healthcare professionals in these regions.  Individually they looked on helplessly, but together these ladies formed a formidable working taskforce who shared the same vision and cultural understanding.   A vision of supporting fellow healthcare professionals with awareness of their own mental health and wellbeing, have non-judgmental and open conversations to maintain healthy minds, prevent burnout and to curb the loneliness of working on the frontline.

Meet the Advisory Team

Joyce McSwan

Joyce McSwan

Joyce McSwan is a clinical pharmacist, pain management educator and is recognised for her work in innovative health pathway designs. She was born in Singapore, grew up in Australia and has a vast network of international collaborations. She is acclaimed for her work in primary healthcare in Australia particularly in the field of pain management and is particularly skilled at needs identification and service implementation.  In 2019 and 2020, she co-designed the iManage Program which was launched in Malaysia and her PainWISE Pharmacy training programs have been implemented within community pharmacies in Malaysia and Australia. She has over 15 years experience designing and implementing self-management based concepts within primary healthcare and is passionate about translating evidence into everyday practice. She is compassionate, trustworthy and has a heart of service for all she meets. She enjoys having a good chat and when she is not working, she enjoys the outdoors and hosting a good dinner party for her friends and family.

marlene

Marlene Lim

Marlene is a dual registered Australian and Malaysian pharmacist with postgraduate qualification in counselling. Born and raised in Sarawak, Marlene is also a proprietor of a community pharmacy based in Miri. In March 2020 when the pandemic started, Marlene was deeply concerned with how the situation can affect fellow Malaysians and decided to start a Facebook group called “Mental Care Community Malaysia” to connect and assist Malaysians in need. Through her involvement in Social Entrepreneurship & Welfare Chapter in Malaysian Pharmacists Society, she advocates for mental health awareness and education for the profession and the community in general.  Marlene is also an accredited Mental Health First Aid instructor in Australia and is currently pursuing a postgraduate in Healthcare Professional Education. She believes in random acts of kindness and feels that having empathy, a patient listening ear and being non-judgmental goes a long way to assist someone in crisis.  During her free time, Marlene loves cooking and watching movies and spending quality time with her young family. Other than English, Marlene can also speak Malay and Mandarin.

Joyce McSwan

Dr Eugene Khoo

Dr Eugene Khoo was originally trained as an investment banker, then became a chiropractor, theologian and now General Practitioner with a keen interest in injury management . His current teaching interests include applied dietetics, theology and clinical pragmatism. Eugene has a heart of service for the vulnerable and his altruistic contributions include running a soup kitchen, teaching theology, helping pioneer an overseas clinic and livelihood project in the Philippines and reaching out to the homeless in Sydney. In his free time, he is an avid foodie and is formally trained as a barista and kitchen hand, and intends to enrol at cooking school as part of his social justice dreams of soup kitchens, free clinics and medical mission work.

Jennifer Tan

Jennifer Tan

Jennifer Tan is a pharmacist with experience in digital health, hospital pharmacy, community pharmacy, management, training and consultation. She believes that the listening ear is always most important in any communication.  This is why her favourite quote is “Seek first to understand, then to be understood” by renowned American educator, Stephen Covey.  Jennifer has more than 3 years of experience providing professional health services virtually, even before the start of the pandemic.  Known for her compassion and non-judgmental perspectives, she has been the go-to-person for friends who are in need of a listening ear. She also does voluntary and pro-bono work to support both her peers as well as the public.

Siew Fen

Siew Fen

Siew Fen is a community pharmacist of 6 years. In the early years, she was self employed and managed two pharmacies in the northern region of Kuala Lumpur. In Klang Valley, she serviced the largest local pharmacy chain and gained experience in operations. Currently she is an independent interpretator and consultant for DNA Sequencing.  Her passion is in patient-care within the primary healthcare setting, particularly in early disease management and intervention.  She is also a committed and an active member of Usana Health Sciences. She has conducted several health workshops and also serve the marginalised urban poor through a free mobile clinic since 2017.  She is a friend of the Lion’s Club and is involved in several of the community service projects run by Lion’s Club Sentul branch since 2019.  She is a happy person who’s ready to give a helping hand and a good heart to listen.

Athirah

Dr Athirah Bakhtiar

Dr Athirah Bakhtiar is a pharmacy lecturer in Monash University Malaysia. Her research interest embraces medical nanotechnology discipline to improve management of non-communicable diseases such as cancer and diabetes. She is a full-registered pharmacist in Malaysia and has experiences in many pharmacy/pharmaceutical sectors including hospital, community pharmacy and industry. She is passionate in educating pharmacy students to serve the community with kindness and compassion while staying true to the profession. Despite not practicing at present, she frequently volunteers in vaccination centres as a frontline health professional during the Covid-19 pandemic to help the country achieve herd immunity as soon as possible. She enjoys a nice chat with friends in cafés (prior to pandemic) and playing board games with her family.

Athirah

Bob Gambrill

Bob is a highly experienced and intuitive Consultant Health Psychologist with a fresh, personable and professional approach to therapy and counselling. Bob’s international and multicultural experience extends to working in Dubai, Bhutan, Indonesia and more recently, in Singapore; and to consulting with leading professionals specialising in chronic pain and trauma in London, Ireland, SE Asia and the Netherlands.  He has specific interest and expertise in supporting individuals suffering from a range of long-term pain and mind-body conditions, including fibromyalgia, and has developed expertise in supporting individuals whose pain may be trauma related.  He uses a holistic therapeutic approach based on an integrated biopsychosocial treatment model, and works closely with each person, effectively utilising the latest researched and evidence-based therapies including CBT, ACT, Mindfulness, Clinical E.F.T. (Emotional Freedom Technique), Somatic Experiencing and Eye Movement Desensitising Reprocessing (EMDR).  Bob brings experience, a reality-based perspective, a human and individual dimension, and when appropriate, a sense of humour to the counselling and consulting relationship.